Recently we have had several people saying they are experiencing problems accessing their online accounts; this is due to our new website and new ‘behind the scenes’ customer records. If you have ordered from us before but have not used our new website you will need to re-register as a new customer. We are sorry for any inconvenience caused however; we are unable to transfer across any existing data. If you are confronted with any anomalies in the future using our online store please don’t hesitate call our sales hotline on: 0845 1300 499 and we can take your order over the phone or delete your online account so you can re-register as a new customer.