Accessories
Creatine
Meal Replacements
Testosterone Support
Weight Gainers
Whey Protein Powders
all-in1 White Label Range
Our Best Sellers
all-in1 GAIN!
all-in1 MRP
Whey Protein Complex
Feature Product
| Frequently Asked Questions | ||
|
|
||
| How Much Does Delivery Cost? | ||
|
All U.K. Mainland orders up to the value of £99.99 are charged at a low price of £2.95 and all U.K. Mainland orders over £100 are completely free of charge.): |
||
| to top | ||
| Where do you deliver? | ||
| We deliver inside the UK | ||
| to top | ||
| How long will it take for my order to reach me? | ||
| It is important to remember unlike many of our competitors our U.K. Mainland delivery fee covers a next working day service. This means that if you place your order before 2pm (Monday to Friday) you will usually receive your goods the next working day. | ||
| to top | ||
| What couriers do you use? | ||
| We currently use Interlink Express for 99% of our deliveries. However, if your order weighs less than 1.5 kilos and has an order value of less than £20 we will use Royal Mail 1st Class Business Post. If you are situated off the U.K. Mainland or in Europe we will use Interlink Express's sister company DPD and if you are located outside of the E.U we will either use DPD or UPS. | ||
| to top | ||
| Do the couriers require a signature? | ||
| Yes, for the delivery to be successful the couriers (excluding Royal Mail) will require a signature. | ||
| to top | ||
| When will the couriers delivery? | ||
| Interlink Express and can deliver between 8am-3pm for U.K Mainland deliveries and up to 4pm for the Scottish Highlands and non U.K. Mainland deliveries. | ||
| to top | ||
| Can I request a specific delivery time? | ||
| Although Interlink Express can deliver up to 3pm this is a service that they do not currently provide however, if you wish you could request an express service by 9am or 12pm the next working day for an extra fee (excludes Scottish Highlands and non-U.K. Mainland destinations). | ||
| to top | ||
| Can I have my delivery left with a neighbour or in a safe place if I'm not there? | ||
| Yes, if you wish for your parcel to be left with a neighbour or in a safe place (e.g. in the porch) simply type your request in the 'Delivery Instructions' box in the checkout. For the couriers to be able to leave your delivery in a 'safe place' you will need to leave a signed and dated note giving them permission to do so. (N.B. If you delivery is left in a safe place and goes missing you will be unable to make a claim for loss) | ||
| to top | ||
| What should I do if I haven't received my order a day after ordering it? | ||
| 99.9% of orders we receive are processed and despatched the very same day for next working day delivery. If you ordered after 2pm there might be a small chance that your order will not make it out that day and will simply be there the next working day. If it is not with you by 3pm the following day please call us on 01273 718811 and we can tell you the current status of your order. | ||
| to top | ||
| Can I get my order sent to a BFPO address? | ||
| Although our couriers are very versatile this is a service that they do not provide. Upon ordering if you state the FULL address of the barracks including the postcode then your order can be despatched. Naturally, if you are based off the U.K. Mainland then a separate shipping cost will apply; please select when ordering. | ||
| to top | ||
| Can I get my order sent to an address that is different to my invoice address? | ||
| Yes, simply click the button in the checkout and you can enter a different delivery address. (N.B. If you order is being sent to a work address please remember to enter the company name too.) | ||
| to top | ||
| I live locally; can I come and collect from your warehouse? | ||
| Unfortunately not, even though our sales offices, factory and warehouses are at the same location we do not currently have cash facilities on site to process orders face to face. | ||
| to top | ||
| What happens if my order is incomplete? | ||
| If you are missing anything from your order don't panic. It may simply be the case that the delivery driver has left it on the van and will deliver the missing parcel/parcels later that day or the following day. If they don't arrive the next day please let us know and we will re-issue replacements. | ||
| to top | ||
| What happens if the box is damaged? | ||
| If one or several of your boxes is open or damaged you can either refuse them and we will re-issue replacements free of charge or sign for them as damaged and check the contents. What can sometimes happen is that a box may be damaged but the products are undamaged as they are heavy duty plastic. If they are damaged in any way please don't hesitate to contact us and we will collect them and again re-issue replacements free of charge. | ||
| to top | ||
| What happens if the couriers attempt delivery but I'm not there? | ||
| When we send out our parcels at the end of the day we will also send you an email (if you provided us with one) notifying you what day the parcel will be delivered. If you are not there or they cannot fit the item through your letter box, Interlink Express will either leave it in your 'safe place', with a neighbour (if requested) or they will leave a calling card through your letter box and return your goods to your nearest depot. In order for Interlink Express to re-attempt delivery you will need to call the phone number on the calling card. If Royal Mail attempt delivery and you aren't there or they cannot fit it through your letter box they will either leave it in your 'safe place', with a neighbour (if requested) or they will leave a calling card through your letter box and return your goods to your nearest sorting office. Royal Mail can usually re-deliver your parcel for an extra 50p and Interlink Express can re-attempt delivery a further 2 times free of charge. | ||
| to top | ||
| Can I collect my parcel from the depot? | ||
| Yes, if our couriers attempt delivery and leave you a calling card because they couldn't obtain a signature or fit the item through your letter box you can collect your order free of charge from your nearest Interlink Express depot or Royal Mail Sorting Office; the addresses can be located on your calling card (N.B. You will need at least one form of I.D. to make a collection.) | ||
| to top | ||
| Can another person at my address sign for the delivery in my absence? | ||
| Yes, if you aren't there but another family member, work colleague or friend are present at your address, they can sign for the delivery. | ||
| to top | ||
| Do you deliver on weekends? | ||
| Currently Interlink Express can deliver Monday to Friday and Royal Mail can deliver Monday to Saturday however, we can arrange a Saturday delivery using Interlink Express for a slightly higher charge. To arrange, please call: 01273 718811 | ||
| to top | ||
| What do I do if I wish to make a complaint against a courier? | ||
| If you do have any complaints or comments regarding our couriers please either call us on: 01273 718811 or email us at: orders@sports-nutrition.net and we will forward your comments onto the appropriate depot manager and customer service manager as well as keeping it on our own records. | ||
| to top | ||
| What if I want my parcel re-directed to a different address after if has left you? | ||
| If your parcel has left us and you wish for it to be re-directed to another address (e.g. work) please call us on: 01273 718811 as soon as possible and we can have your delivery stopped and re-routed free of charge for next working day delivery. | ||
| to top | ||
| What happens if I want to add something to my order? | ||
| If you have ordered and you wish to add something to it please call us on: 01273 718811 and we can get it added on at no extra shipping cost. Interlink Express make their collection at approximately 3:30pm - 5:00pm each working day and Royal Mail make their collection at approximately 2:00pm each working day so if you want to make an addition late afternoon there may be a small chance that your order has already left our warehouse and you will be charged the appropriate shipping cost for your destination. | ||
| to top | ||
| What payment cards do you accept? | ||
| We currently accept the following major credit and debit cards: Visa, MasterCard, Visa Delta, Visa Electron, Maestro, Switch and Solo; please select the correct card type upon ordering. e do NOT accept American Express (Amex). | ||
| to top | ||
| Can I pay for my order using a Personal Cheque, Postal Orders or Cash? | ||
| Currently our website does not facilitate the option to pay using these methods however, if this is your preferred method of payment please contact us on: 01273 718811 and we can take your order over the phone and wait for your payment to arrive, then we will despatch your goods. We would recommend that you send these particular methods of payments using a Recorded Post service, as we will not be held responsible for any incurred loss. | ||
| to top | ||
| Why do you need my home address when I what my order sent to another address? | ||
| For security reasons we need the address where your card details are registered so we can match your address and postcode numbers with your bank using our PDQ machine. Doing this ensures that your card is not being used fraudulently by a third party. | ||
| to top | ||
| Can I pay for my order using a Bank Transfer, PayPal or Google Checkout? | ||
| Unfortunately we do not currently offer these as payment methods. | ||
| to top | ||
| Can I pay for my order in person? | ||
| Unfortunately not, even though our sales offices, factory and warehouses are at the same location we do not currently have cash facilities on site to process orders face to face. | ||
| to top | ||
| Is your online checkout secure? | ||
| Yes, even though a picture of a small padlock does not appear at the bottom of you screen we can confirm that our online checkout is secure and encrypted using a 128bit security system and your information is only decrypted once it has reached our order computer. The secure checkout is evident in your top browser bar as the web address changes from a 'HTTP' to a 'HTTPS' secure site. | ||
| to top | ||
| Where is the security code on my card? | ||
| For all online transactions you will now need to enter your security code. This can be found on the signature strip on the back of your debit or credit card. Your actual security code is the last 3 digits of a 7 digit number. | ||
| to top | ||
| What If there is a problem with my card? | ||
| All online transactions are processed manually using a handheld PDQ machine so, if we do notice any errors or problems with your card will we either call or email you using the details you provided when ordering. If we do call you up we will NEVER ask you for card details we will instead read you the details we have and you can tell us if there are any mistakes. We believe that calling the customer and using this method provides greater customer service and can help you receive your order more quickly. | ||
| to top | ||
| What information will show on my Bank/Card Statement? | ||
| all-in1 Sports Nutrition Ltd. is the brand name but, 'Reflex Nutrition Ltd.' will appear on your Credit Card or Bank Statement. | ||
| to top | ||
| Can I split the payment across two different methods? | ||
| If you cannot complete an order using only one card or payment method please call us before you place your order on: 01273 718811 and we can discuss and agree on how you would like to pay. | ||
| to top | ||
| Does the cardholder have to place the order? | ||
| We understand that some couples share current accounts or credit cards so the cardholder does not have to place the order however, if you are under the age of 16 we request that a parent or guardian place it on your behalf. | ||
| to top | ||
| What if I find my card has been used fraudulently? | ||
| If you believe that your card has been fraudulently used on our website please contact your bank or building society immediately. Naturally, if you need any details or you would like to discuss it with us please feel free to contact us: 01273 718811 and we will help you as best we can. | ||
| to top | ||
| Do you offer a 'buy now pay later' option? | ||
| Unfortunately we do not currently offer this as a payment method. | ||
| to top | ||
| What if I've been over charged? | ||
| If you believe that you have been overcharged please compare your invoice against the prices on our website. If the prices do not match and you have been overcharged please call us on: 01273 718811 and we can either refund you the amount you have been overcharged or we can give you that amount off your next order. | ||
| to top | ||
| What if I accidentally place a duplicate order, will I get charged twice? | ||
| All online transactions are processed manually using a handheld PDQ machine so you will not be charged twice automatically. Naturally, if we notice that you have placed more than one order in a short period of time we will call or email you first to confirm the quantities you require. If you do believe you have placed a duplicate order please contact us as soon as possible by calling us on: 01273 718811 and we can search for your order and delete it if necessary. | ||
| to top | ||
|
|
||
| © all-in1 2008 | Sports Nutrition by Reflex |